Within 24 hours
75% refundable
Refund requested within 24 hours of placing the order while the project is in processing or development.
Legal Policy
Refund and Return Policy
This policy explains when refunds may be requested for Cloud Vista Tech projects and digital services, how processing fees apply, and when payments become non-refundable. Please review it carefully before placing an order.
Refund summary at a glance
A quick overview of refund eligibility based on timing and project status.
Processing fee
25% non-refundable
Administrative and processing fee deducted from the total payment on eligible 24-hour refunds.
After 24 hours
No refund
Refund requests submitted more than 24 hours after the project has started are not accepted.
Completed or live
No refund
Completed, approved, delivered, published, or live projects are not eligible for any full or partial refund.
Important refund restrictions
Once the 24-hour refund period has passed, all payments become non-refundable. No refund—full or partial—will be provided for projects that have been completed, approved, delivered, published, or made live on the client’s domain or hosting account.
Policy details
Full terms governing refund requests and digital service returns.
Refund Requests Within 24 Hours
If a project has already entered the processing or development stage, the client may request a refund within 24 hours of placing the order.
In such cases, a 25% administrative and processing fee will be deducted from the total payment, and the remaining 75% will be refunded.
Refund Requests After 24 Hours
Refund requests submitted more than 24 hours after the project has started will not be accepted. Once the 24-hour refund period has passed, all payments will become non-refundable.
Completed and Live Projects
No refund will be provided if the project has been completed, approved, delivered, published, or made live on the client’s domain or hosting account.
Once the completed project has been transferred or deployed to the client’s domain or hosting environment, the client will no longer be eligible for any full or partial refund.
Digital Services and Returns
Because our services and projects are digital and custom-made, they cannot be physically returned. Therefore, the traditional return policy applicable to physical products does not apply.
By placing an order and making payment, the client confirms that they have read, understood, and agreed to this Refund and Return Policy.
Questions about this policy?
If you need clarification before placing an order, our team is happy to help. Reach out and we will walk you through how refunds apply to your project.
Contact us